Coalition
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SHIPPING POLICY

Shipping Policy

Effective date: September 2026 · Applies to all orders placed on ruocoalition.com

When Orders Ship

Orders ship only after payment has been received and confirmed. Because payments are made through manual methods, an order stays in pending status until we match your payment to your order. Once confirmed, orders typically ship within 1 to 3 business days. Shipping timelines are estimates, not guarantees.

Order Review

Every order is reviewed before it ships. RUO Coalition may hold, cancel, or refuse any order where the purchaser, shipping address, billing details, or end use appears connected to pharmacies, med spas, weight-loss clinics, TRT clinics, gyms, dormitories, or any other channel that is not a legitimate research use. We may also hold orders that show signs of fraud, unauthorized resale, or payment issues, and may ask for more information before releasing a shipment.

Shipping Rates

Shipping on kit orders is charged by the number of kits in the order. The rate for your order is shown at checkout before you submit. Single-vial orders ship at the rate shown on the singles page.

Where We Ship

United States only. We do not ship internationally at this time, and we do not ship to freight forwarders or reshipping services.

Carrier and Tracking

Orders ship by USPS or UPS depending on destination and package size. Tracking is emailed to the address on the order once the label is created.

Delivery Information

You are responsible for entering a complete and accurate shipping address. Orders returned or lost because of an incorrect address may be reshipped at your cost or cancelled without refund. Once a package is handed to the carrier, the purchaser is responsible for lawful receipt, handling, storage, and use of the products.

Lost, Damaged, or Incorrect Shipments

Title and risk of loss pass to you when the carrier accepts the package. If a package is lost in transit, we will file a claim with the carrier on your behalf; reshipment is not guaranteed and depends on the carrier's findings. Damaged or incorrect items must be reported to support@ruocoalition.com within 7 days of delivery with the continuous unboxing video required under our Refund & Discrepancy Policy.

Questions

Email support@ruocoalition.com with your order number.

For research use only. Not for human consumption.

Coalition 21+ restricted access

Laboratory Research Use Only

You must be at least 21 years old and accessing this site in a professional research capacity.

  • Verified research supplier
  • Compliance-gated access
  • Not for human or animal use
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DISCLAIMER: All products sold by Coalition are strictly intended for laboratory research use only. They are not approved by the FDA and have not been evaluated by the FDA for safety or efficacy. They are not approved for human or animal consumption, or for any form of therapeutic or diagnostic use. We do not provide usage instructions, dosing guidelines, or advice regarding the application of our products.