GET IN TOUCH
Contact
Questions about an order, a COA, or a kit? Send it here.
Send a message
Include your order number if you have one.
Response time
Most messages get a reply within one business day.
Support hours
Monday to Friday, 9am to 5pm PST.
Shipping. Orders ship after payment is confirmed, usually within 1 to 3 business days. USPS or UPS, tracking emailed to you. US only. See the Shipping Policy for details.
Refunds. All sales are final. Damaged, incorrect, or missing items must be reported within 7 days of delivery with a continuous unboxing video. See the Refund & Discrepancy Policy.
Wholesale. For volume pricing on kits, put "Wholesale" in the subject line and include your organization name and expected monthly volume.
For research and laboratory use only.
Everything on this site is supplied for in-vitro research, meaning studies performed outside a living body. These products are not medicines or drugs, have not been evaluated by the FDA, and are not intended to diagnose, treat, cure, or prevent any condition. Introduction into humans or animals in any form is prohibited.